RETURN POLICY
Last updated March 05, 2025
Thank you for your purchase at Nikastic. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Please Review Product Return Policy for the specific returning product. For more Help, Please click on FAQ or locate it under Customer Support tab on the top part of the main homepage, or simply email Us for direct support. Thank you.
If item ordered is not as described, you will not be charged for the shipment of your replacement item.
• Contact us immediately & use the Return Form that accompanied the merchandise shipment. We provide a pre-addressed shipping label for your convenience. Upon return approval, complete the Return Form, indicating item(s) being exchanged and reason(s). Securely pack your merchandise with the invoice.
Ship US Postal Service or UPS using the pre-addressed mailing label. Please insure your package. We'll process your exchange within 4-7 business days of receipt, though it may take longer to appear on your credit card statement.
RETURNS
All returns must be postmarked within seven (7-14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Furthermore your item needs to have the receipt or proof of purchase enclosed in package.
RETURN PROCESS
To return an item, please email customer service at: sales@nikastic.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address provided by Nikastic support team.
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
For most items, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.. Please allow at least seven (7-10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged, these include merchandise that has been worn, used, or altered will not be accepted for return or exchange. Others are :
● Toothbrush Heads
● Supplements
● Digital Software
● Music
● Video Games
Please Note
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
● Sale items are FINAL SALE and cannot be returned.
● Please follow any specific return guidelines per vendor outlined policy, found on the item product page.
Undeliverable Packages
There are often times packages are returned back to us. When the shipping carrier returns an undeliverable package, we issue a full refund along with shipping charges.
We will be unable to re-ship an order returned to us as, "undeliverable". However you can always place a new order on our website.
In case you're not certain that your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 3-4 weeks from the approximate delivery date, please feel free to Contact us as soon as possible, using the "Contact Us" tab located on the bottom section of the website homepage menu or simply clicking here.
Why Was Shipment Order Undeliverable?
Our carriers may regard a package shipment undeliverable for either of the following reasons:
Item is shipped to a P.O. Box, APO, DPO, Or DPO.
Presently, Nikastic suppliers cannot ship to a P.O. box address. Package shipments can only be delivered to a physical residential or business street address.
Incorrect Adresses.
If the address is incorrect, no longer in use, or outdated, the package is normally returned to us by the carrier or the unintended Receiver. To resolve this, double-check your entered address carefully when placing a new order. To remove an incorrect address from your account, click the "Manage your address book" link under the Account Settings heading in your My Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.
Carrier Unable to Deliver to Address.
The U.S. Postal Service does not deliver to some addresses. Furthermore Please be aware, the U.S. Postal Service only forwards first-class mail and magazines, and does not forward packages.
Unsuccessful Delivery Attempts.
Most of our Shipping carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; however, it is typically the courier choice to determine whether a signature is required. A Courier may require a signature if the package is delivered to an apartment, business or condominium housing, or just simply because there isn’t a safe place to drop-off the package at the delivery address. If the under the circumstance, delivery driver feels it is appropriate to get a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery. Please contact us as soon as possible to resolve this situation.
Refused by Recipient.
If an uninformed recipient is not expecting a package or gift package, typically they may refuse the package if they believe it's a mistake. To resolve this, you may want to let the intended recipient know that a package is on the way for them.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@nikastic.com
